Support Center

Hi. How can we help?

Recent Help Articles

Help Topics

For items that are in stock, orders received before 2 p.m. EST will be shipped within 24 hours via UPS or FedEx. Orders received after 2 p.m. will be processed for shipment the following business day (MSG's regular business hours are Monday through Friday, 9 a.m. - 5 p.m. ET). All orders are delivered Monday through Friday unless Customer contacts its MSG sales representative in advance to request a Next Day Air Saturday delivery for an extra charge (please contact the sales representative to find out charges). If Customer already has an established relationship with another carrier, and can provide MSG with a shipping number, MSG will ship via Customer's specified carrier. Unless Customer provides MSG with a valid and correct tax exemption certificate applicable to the product ship-to location prior to MSG's acceptance of the order, Customer is responsible for sales tax, any value added or import taxes associated with the order. If applicable, a separate charge for taxes will be itemized on the invoice.

Yes

Yes. Please contact sales@mirandasolutionsgroup.com to ensure that the product will operate on the network and frequency prior to shipping.

The wireless products use a new Encrypt-RF bank level security, featuring a 256-bit exchange to establish a global unique key, and an AES-128 CTR for all data messages. So security is maintained at all communication points from sensor to gateway, gateway to software, and back again.

The standard wireless products use several features to help protect sensor data in transit. The proprietary sensor protocol uses very low transmit power and requires specialized radio equipment to operate. Typical wireless devices that operate on non-proprietary communication protocols (Wi-Fi, Bluetooth, Zigbee) operate using different frequency bands so they can't be used to eavesdrop on the radio communications. In addition it uses a robust packet tampering evaluation routine to ensure that traffic wasn't altered between the sensors and the gateways. This enables the system to check for well-formed data packets that only originated from authorized enabled devices. To further protect data, algorithms are in place to protect against spoofing and re-transmission of wireless data packets. This is included with the best in class range and power consumption protocol developed for wireless sensor systems.

Changes may be made to an order within 24 hours of confirmation. Each item changed or canceled after 24 hours will incur a 7% restocking fee. These changes also make the order subject to new lead times at the time of the change—rather than lead times originally quoted when the initial order was received.

Contact support to report the issue and request for an RMA Number.

MSG warrants that MSG-branded products will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment with respect to hardware and will materially conform to their published specifications.

 

Can’t find what you’re looking for?

Email Support