The error Short Detected indicates that the sensor’s hardware has detected a short in the circuitry. This article will advise on possible causes and solutions to this error. Possible causes Corrupted configurations Physical damage to the sensor Liquid Ingress If a sensor sees an electrical signal of an unexpected level, the sensor will record an […]
Category Archives: Troubleshooting
Notification (alert) Delay Function
Setting Up a Delay for an Action Actions (Notifications) offer the ability to send an alert after a delay period. This can be useful in scenarios where a particular triggering condition does not require an alert unless the condition persists for a certain amount of time. This article will provide information on this feature. Use […]
Freezer Defrosting Units
General tips on monitoring freezer defrost If a sensor probe or the sensor body itself is operating near a freezer or cooler defrosting unit, there can be an unintended influence on your sensor operation. Since defrosting units often consist of electrical coils, the defrosting unit can affect the sensor radio communication in the form of […]
Duplicate Sensor Readings
Information on repeated data in the sensor history One of the strengths of the MSG O3A Remote Monitoring Solution is that the sensors can both transmit and receive. After a sensor transmits its data it waits to hear an acknowledgement back from the gateway that the sensor data was received. If the sensor does […]
Sensor does not come online
Troubleshooting Steps for a Sensor Not Coming Online Check battery. If not installed, install battery. If installed, check orientation and if it is fully seated. If installed, remove the battery for 60 seconds, then replace. If installed correctly, try switching batteries with a known working battery. Check the distance from sensor to gateway: Commercial […]