In order to return your product for an exchange or refund, you must first contact your sales representative and request a return merchandise authorization (RMA) number. You can reach your sales representative at 703-239-3864
No packages will be accepted without the RMA number clearly marked on the outside of the package. After inspecting and testing, we will return your product, or its replacement using the same shipping method used to ship the product to MSG within 30 days. In your package, please include a daytime telephone number and a brief explanation of the problem.