Information on how long it takes to receive a notification
Notifications delays are not typical, however there are a few things that can cause a notification delay. Both Email and SMS notifications are sent over SMTP. Our SMTP relay server is configured to ensure timely delivery of your notifications.
If the receiving server (your mobile phone company in the case or your SMS (text) notifications) is too busy or down for maintenance, etc., the SMTP Relay will try to re-send the message several times within the first hour. It will then attempt to deliver every 4 hours until the receiving server is ready to receive for up to 2 days. After two days, it is assumed the notification had a bad address, and it will be discarded.
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